The Difference Between Outsourced & In-House IT Support: Which One’s Best For Your Business?

The Difference Between Outsourced & In-House IT Support: Which One’s Best For Your Business?

Whether it is a sole proprietorship, partnership, insurance, corporation, NGO, or any other type of business, the IT department plays a significant role in determining its success. It includes website designing, digital marketing, SEO, graphics, customer resource management, and security services. No business can run without it.

Now, the question is whether to hire in-house IT specialists or outsource IT support.

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In today’s blog, we’ll discuss the top four factors which influence your decision to opt for outsourcing or to develop in-house IT support for your business. Trust us, by the end of this blog, you’ll have all of your questions answered and confusions cleared!

1. Outsourcing VS In-House IT Support Team

No matter which option you choose, know that both have their pros and cons. However, how you tackle the issues and problems that come with them will define your aptitude to either outsource your IT support or hire an in-house team.

2. Scalability

Suppose your business has recently started a new department for which you require IT help. Now, in this case, if you outsource your IT support, you can quickly scale up or down the IT team depending on the requirements and your current needs.

But if you already have a dedicated team to perform the new operations and developments within the organization, you may not get the same versatility. The workforce may be overworked or overwhelmed, depending on the complexity and urgency of the assigned task.

3. Flexibility

Usually, an in-house IT team is bound to follow the company’s rules and policies, which prevents them from achieving their true potential. However, the same is not the case when you outsource your IT support. They can adopt more flexible and creative ways as they do not have any standards set to get the work done.

4. Salary

If you hire an IT support team in your organization, you will be responsible for paying each one of them for their presence and services every week or month despite the work done. Besides, when you outsource your IT support, you only pay for the services and not each team member who works on the designated tasks.

5. Availability

If the IT team’s on-site availability is a priority for you, then hiring an in-house IT support team is the best option. But know that they may be unavailable during non-working hours or when they are on sick leaves and holidays, plus, you might have to hire a replacement as well.

However, if you decide to outsource your IT help, you can enjoy round the clock IT support without any hassle. In case you want them to visit your site, you can notify them beforehand and get done with your task within due time.

Ultimately, it is up to you as you know your company better than anyone else. If your company is small in size with not more than fifty employees, then an in-house IT team is enough to provide support; otherwise, outsourcing IT help is the ideal solution.

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