What To Look For In An IT Consultant?

What To Look For In An IT Consultant?

IT consultants are in high demand.

Companies bring an IT consultant on-board when they want an outsider’s opinion, to provide training to their workforce, or to benefit from the expertise that doesn’t exist within the company.

However, not just any IT consultant will help you. You need someone who provides real value. If you run business in Lawrenceville, Georgia, reach out to SureLock Technologies for all things IT.

And to help you make the most out of hiring an IT consultant, we’ve listed a few things that you can keep in mind.

 1. Customer Service

You must be thinking, isn’t customer service something that comes after you hire a consultant?

However, the way a consultant or a firm communicates with you before you hire them reveals a lot about their quality of services.

Check for things like how long it takes for them to follow up for a meeting or a request for a quote. Their promptness (or lack thereof) is a good indicator of how long you will have to wait to hear from them once you are a client.

Also, see how they communicate with you. Are they pushy? Are they eager to just sell their services? Are they promoting a one-size-fits-all approach, or do they seem attentive to your needs and offer relevant solutions?

And while no one reveals their trade secrets during the initial consultations, do watch how specific they are in answering your questions. Vague answers should be a red flag.

 2. Scope of Expertise

Before you start looking for IT consultants, you must know specific problem areas that you want to address in your company. This makes it easier to find the best person for the job since you know what kind of services and expertise you are looking for. Generally, IT consultants offer services like backup management, disaster recovery, server management, and DDoS Protection.

3. Past Experience

An IT consultant may sound confident and capable while pitching his services, but may not have a portfolio to back up his claims. That is why you also need to check for past experiences. 

All IT consultants worth their salt have success stories, case studies, and testimonials on their website.  Merely working for someone is not enough. Prospective consultants should also be able to demonstrate how successful their previous projects were. You can also ask for referrals from peers in your network.

4. Ask for Training

You cannot hire a consultancy firm forever. That is why you have to choose IT consultants that will also provide training to your staff once their main project is over. They should also be willing to offer (paid) time later on to address questions and queries. If a consultant is hesitant to provide these services, you should probably look elsewhere.

5. Determine the Cost

Price is the last thing you should consider when hiring an IT consultant. That is because the ROI of working with the right consultant far outweighs the cost in the long run.

But even then, hiring a consultant should make financial sense, which is why determining a reasonable cost structure is necessary. This, of course, doesn’t mean that you find the cheapest vendor on the market. Cheap services mostly ending costing a lot more than you imagined!

As they say, you get what you pay for. So keep these things in mind the next time you need an IT consultant. At SureLock Technologies, we provide a full range of IT services to companies in Lawrenceville, Georgia. Click here to learn about our services and prices. These also include valet services where we can pick up computers from your place or perform on-site maintenance and repairs.