You are currently viewing How To Spot Tech Support Scams?

How To Spot Tech Support Scams?

IT management is a complex process that involves various elements, from servers and networks to software and security. Unsurprisingly, businesses are increasingly turning to IT management companies to manage this aspect of their operations.

However, with the rise in popularity of these companies comes the risk of scams. So how do you detect IT management company scams? Let’s take a look at some tips!

Spotting Tech Support Scammers:

When your business solely relies on technology, any technical issues can cost you time and money. You are already looking for pop-ups and emails claiming to offer tech support. These scammers usually pose as legitimate tech companies, but there are a few ways to spot them.

Unexpected Phone Calls:

A helpful way to spot tech scammers is by their unsolicited approach. They usually contact you out of the blue through a phone call or an email. They might even claim to be from Microsoft or another big tech company.

The caller will claim there’s an issue with your computer or that they’ve noticed some suspicious activity. They’ll try to get you to give them remote access to your computer so they can “fix the issue.”

What do you do? You hang up!

It’s All in the Name:

Tech support scammers often use generic names or slightly misspell well-known company names. They might even use a fake website similar to a legitimate company’s site.

They may tweak the logo slightly or use a different domain name (for example, instead of

If you’re unfamiliar with the company, do a quick Google search to see if there’s any information about it.

Unknown Pop-Ups:

Has any of your employees ever mentioned a sudden pop-up on their computer screen? These are usually scam messages like “your computer has been infected” or “there’s a problem with your account.”

If an employee clicks on one of these pop-ups, it can give the scammer access to the company’s network.

Emails from Strangers:

Beware of emails from strangers, especially if they contain attachments.

These attachments could be malware that, if opened, could give the scammer access to the company’s network.

Scammers are now sending emails claiming that your Zoom account has been terminated or that you have missed a meeting. If you click on the link, you will unknowingly install malware. It will allow the scammers to view whatever is on your computer.

What Can You Do About It?

Since your company’s network design is only as good as its weakest link, educating your employees about these scams is essential.

Make sure they know never to open attachments from strangers and never click on links in emails from people they don’t know.

You should also have a good spam filter to catch these emails before they get to your employees.

If you are concerned that you have a compromised network, contact an IT professional to secure your data systems and put your mind at ease.

Maintaining anti-virus software and keeping it up-to-date is another excellent way to keep your company’s data safe from these attacks.

Backing up your data regularly is also a good idea if you become a victim of a ransomware attack.


When you hand over your IT management to another company, you trust them to set cybersecurity protocols, maintain anti-virus software, and keep your systems up-to-date. You can’t pick a company at random and hope for the best.

Surelock Technology has been providing businesses with IT solutions in Lawrenceville, GA, for years. We have a team of certified IT professionals who can help you secure your systems and data.

Get a free quote on our services now!