The next generation of workplace tools that will be deployed in the coming year will spring up due to the current condition of the business world, which has turned, into a fertile ground for opportunities designed to disrupt existing paradigms in this field.
Gartner, Inc. recently announced the top strategic technology trends for organizations in 2021 during the Gartner IT Symposium/Xpo Americas. According to Brian Burke, the Research Vice President at Gartner, businesses can adapt to the changing conditions by dynamically forming and reforming the organizational plasticity. Thus, Gartner’s top strategic technology trends for the coming year enable that plasticity.
Organizations are journeying from responding to the COVID-19 crisis to driving growth. And to do that, they must focus on the three main areas – people centricity, location independence, and resilient delivery – which also are the themes of 2021’s trends. Together, the technological trends of the coming year can focus on the social and personal demand from anywhere in the world so to achieve optimal delivery.
Below are five of the nine workplace future technology trends that every business should consider in 2021.
Although hyper-automation has been trending at a steady pace for the past few years,
COVID-19 has driven the surge in the need and demand for it. Business-driven hyper-automation is a disciplined approach used by organizations to rapidly identify, vet, and automate business and IT processes. Everything that needed to or should have been automated will now actually be automated thanks to hyper-automation.
2. Total Experience
Total-experience is a strategy that connects multi-experience with customer, employee, and user experience disciplines so organizations can outperform their competitors across key satisfaction metrics.
Organizations need a TX strategy as interactions have become more mobile, distributed, and virtual due to pandemic. TX will improve multiple constituents’ experiences so organizations can achieve a transformed business outcome and differentiation by capitalizing on new experiential disruptors.
3. Cybersecurity Mesh
The cybersecurity mesh enables secure access to any digital asset, regardless of where the person or asset is. It decouples policy enforcement from policy decision-making by using a cloud delivery model, and it makes identity the security perimeter.
4. Intelligent Composable Business
Intelligent composable business re-engineers decision-making by accessing better information and responding to it in a more nimble manner. It will lead to redesigned digital business moments, autonomous operations, new business models, and new channels, products, and services.
5. Anywhere Operations
Anywhere operations is an IT operating model designed to support customers and enable employees everywhere, and manage the execution of business services across distributed infrastructures. It transforms work-from-home or virtual client interactions by delivering unique value-added experiences across five core areas, which include collaboration and productivity, secure remote access, cloud and edge infrastructure, quantification of the digital experience, and automation to support remote operations.
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